Senior BPO Representative - Customer Experience Transformation

TELUS Digital · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 18000000
Are you passionate about delivering exceptional customer experiences? Join TELUS Digital in Canggu, Bali, as a Senior BPO Representative and be part of our Customer Experience Transformation journey. In this role, you will be the face of our customer service, ensuring that every interaction is seamless, efficient, and memorable. With a competitive salary ranging from IDR 12,000,000 to IDR 18,000,000, this is an opportunity to grow and thrive in a dynamic and innovative environment.

📋 Tanggung Jawab Pekerjaan

Deliver high-quality customer service by addressing customer inquiries, complaints, and requests in a professional and efficient manner.,Resolve customer issues promptly and effectively, ensuring customer satisfaction and loyalty.,Maintain accurate and up-to-date customer records, ensuring data integrity and confidentiality.,Collaborate with cross-functional teams to identify and implement process improvements that enhance customer experience.,Monitor and analyze customer feedback to identify trends and areas for improvement.,Adhere to company policies, procedures, and service level agreements (SLAs).,Provide training and support to junior team members to ensure consistent service quality.,Stay updated with industry trends and best practices in customer service and BPO operations.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Psychology, or a related field.,Minimum 3 years of experience in customer service or BPO operations.,Strong communication and interpersonal skills.,Excellent problem-solving and conflict resolution abilities.,Proficiency in English, both written and spoken.,Familiarity with CRM systems and customer service software.,Ability to work in a fast-paced and dynamic environment.,Willingness to travel and work in a remote location.

🛠️ Keahlian

Customer ServiceCommunication SkillsProblem-SolvingConflict ResolutionCRM SystemsCustomer Service SoftwareTeam CollaborationProcess Improvement
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