Customer Engagement Specialist - Telemarketing

Join Zuellig Pharma, a leading healthcare solutions provider, as a Customer Engagement Specialist in our dynamic telemarketing team. Based in the vibrant hub of Canggu, Bali, you will play a pivotal role in driving customer outreach, fostering meaningful connections, and boosting sales. Our team is at the heart of our mission to deliver exceptional healthcare services, and your contributions will be instrumental in achieving our goals.

As a Customer Engagement Specialist, you will be responsible for engaging with potential and existing customers through phone calls, emails, and other communication channels. You will leverage your exceptional communication skills to build rapport, address customer inquiries, and drive sales. Working closely with our sales and marketing teams, you will help us achieve our targets and exceed customer expectations.

📋 Tanggung Jawab Pekerjaan

• Conduct outbound and inbound telemarketing campaigns to engage with potential and existing customers.
• Build and maintain strong relationships with customers by providing exceptional service and support.
• Drive sales by effectively communicating product benefits and addressing customer objections.
• Track and report on campaign performance, customer interactions, and sales metrics using CRM tools like Salesforce.
• Collaborate with the sales and marketing teams to develop and implement effective outreach strategies.
• Stay up-to-date with industry trends and best practices in customer engagement and telemarketing.
• Provide timely and accurate information to customers regarding product offerings, promotions, and company updates.
• Ensure compliance with company policies, regulations, and ethical guidelines in all customer interactions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in telemarketing, customer service, or a related field.
• Proven track record of achieving sales targets and exceeding customer expectations.
• Excellent communication and interpersonal skills with the ability to build rapport and handle objections effectively.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Proficiency in using CRM tools like Salesforce or similar platforms.
• Familiarity with healthcare industry and pharmaceutical products is a plus.
• Ability to work well under pressure and in a fast-paced environment.

🛠️ Keahlian

Lowongan Terkait